We aim to resolve concerns fairly and promptly. If you have a concern about Home Loan Chef's mortgage broking services, contact Andrea Riva at info@homeloanchef.com or 0410 281 213 and explain what happened and the outcome you seek.
Andrea Riva is Credit Representative 531627, authorised under BLSSA Pty Ltd (Australian Credit Licence 391237). We can provide the credit licensee's formal internal dispute resolution contact details and complaints procedure on request.
If a complaint cannot be resolved through the applicable internal dispute resolution process, you may be able to take it to the Australian Financial Complaints Authority (AFCA), a free independent complaints service. Visit afca.org.au for eligibility, time limits and contact options.
Important: This page is an introductory contact pathway, not a replacement for the licensee's official Credit Guide or complaints procedure. Please request those documents before relying on the information here.